Privacy Policy

Last Updated: January 15, 2025

We respect your privacy and are committed to protecting your personal data

At NeuroCoremart, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our computer system optimization services.

We've written this in plain language because we believe you should understand exactly what happens with your data. No confusing legal jargon here – just honest, straightforward information about our practices.

Information We Collect

Information You Provide Directly

When you contact us or use our services, you might share information like your name, email address, phone number, and details about your computer systems. We only ask for what we need to help you effectively.

  • Contact information (name, email, phone number)
  • Business details and system specifications
  • Service preferences and technical requirements
  • Communication records and support requests
  • Payment information for billing purposes

Technical Information

Our optimization services require access to certain system data to diagnose performance issues. We collect only what's necessary for analysis and improvement, and we're transparent about what we access.

How We Use Your Information

We use your information to provide the computer optimization services you've requested. This includes system analysis, performance improvements, and ongoing support.

Your contact details help us communicate with you about services, updates, and technical matters. We might also use this information to improve our services based on common issues we encounter.

We don't sell your personal information to third parties. Period. Your data stays with us and is used solely for legitimate business purposes related to serving you better.

Data Security and Protection

Our Security Approach

We implement multiple layers of security to protect your information. This includes encrypted data transmission, secure storage systems, and regular security audits.

Our team receives regular training on data protection practices. We limit access to your personal information to only those employees who need it to provide your services.

While we can't guarantee absolute security (no one can), we take reasonable and appropriate measures to protect your data from unauthorized access, alteration, or destruction.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and international privacy standards, you have several rights regarding your personal information:

Access Your Data

You can request to see what personal information we have about you. We'll provide this in a clear, understandable format.

Update Information

If your information changes or you notice errors, let us know and we'll correct it promptly.

Delete Your Data

You can request deletion of your personal information, subject to legal and contractual obligations.

Data Portability

Where technically feasible, we can provide your data in a format that allows you to transfer it elsewhere.

Data Retention

We don't keep your information longer than necessary. Here's how long we typically retain different types of data:

Contact Information Retained while you're an active client and for three years after service completion for support purposes.
Technical Data System diagnostics and performance data are kept for one year to track improvements and provide ongoing support.
Communication Records Email correspondence and support tickets are retained for two years to maintain service continuity.
Financial Records Payment and billing information is kept for seven years as required by Taiwan tax regulations.

Data Sharing and Transfers

We occasionally need to share limited information with trusted service providers who help us deliver our services. This might include cloud storage providers, payment processors, or technical partners.

Any third parties we work with must agree to protect your information with the same level of care we provide. We don't share more information than necessary, and we ensure these relationships are governed by strict data protection agreements.

If we ever need to transfer data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

Updates to This Policy

We review this privacy policy regularly and update it when our practices change or when required by law. If we make significant changes, we'll notify you via email or through our website.

The "Last Updated" date at the top of this policy shows when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we protect your information.

Privacy Questions or Concerns?

We're here to help with any privacy-related questions you might have.

Email: [email protected]

Phone: +886 33120885

Address: No. 360號, Anyi Road, Anle District, Keelung City, Taiwan 204

Response Time: We typically respond to privacy inquiries within 48 hours during business days.